I’ve raised Hippo since she was a week old and unfortunately, we were separated 2 years ago. I had found out this year that her health had taken a dive due to her environment and was trying everything I could to get her out to me across the country. Shan was amazing and so accommodating. She updated me the whole trip as well as kept in touch the whole time beforehand. Hippo is now doing so much better and we are forever grateful ❤️