Shan was great getting Alex (aka Oreo) to his new home in Vermont! Shan let us know she was on her way to pick him up from his home in CA and let us know each leg of the flight how he was doing. She sent pictures along the way. Our puppy arrived in beautiful condition full of kisses and hugs. She even stopped for him to potty before meeting us so we could give him all the love we wanted to without having to worry about him needing to potty. I highly recommend Shan!